Silverbyte Systems Ltd.
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Optima Guest Service Software

Model Number:
Compound Mode:
Stand Alone
Optima Guest Service Software
Detailed Description

Optima service center (oscar)
Centralizes all guests' requests and complaints and guarantees full
Optima service center (oscar)

Centralizes all guests' requests and complaints and guarantees full follow up on every request.

Can be run as a stand alone system (single or multi user) and as a part of the optima hotel management system.

If anything goes wrong during the stay, oscar helps you stay on top of the incident until it is resolved to the guest's satisfaction. The guest receives one telephone number to call for any problem - minor or major. The operator of the service center records the message into oscar, classified to one of many optional event types. Simultaneously, the operator directs the department responsible for handling the event by telephone call or an automatic SMS messaging. An internal stopwatch is activated to monitor the event, while for every kind of event maximum reaction time has been programmed. A short time before dead line, the system alerts the operator of the possibility of failing to handle the event on time.

The department responsible informs the guest service center upon completion of handling the event or the request. The center operator contacts the guest as soon as he receives a sign of completion of the event in order to verify his satisfaction and in doing so designates process conclusion.

Any delay in response to the guest's call leads to an automatic SMS alert to the head of the department in charge. Complaints that are not solved within a defined time and are critically delayed (depending on hotel definitions) will automatically send an SMS to the hotel manager or duty manager.

Reduce guest complaints.

Oscar helps the hotel track all of the guest incidents and bring to light those areas that need most attention. Systematically, the hotel can then correct the problem areas one by one until it has no guest issues.

The optima service center proves within a very short while:
- better guest service & satisfaction
- higher motivation, competitiveness and challenge to hotel employees
- locating persisting problems, problematic rooms and areas
- analyzing average response times in different periods
- track team performance and analyze quality levels with inspector
- predicting future problems, based on past statistics
- avoiding calls that could be handled by preventive maintenance
- reducing man power expenses
- utilizing department performance, schedule and order of actions
- implement a focused, paperless preventive maintenance program
- simple calls are handled by the service operator

Hotel managers already using the optima service center have reported immediate decrease in guests' complaints, redirection of employees' activities into constructive and efficient ones and a significant increase in guest, employees and management satisfaction.

We have important business in the overseas market due to our high quality and reasonable prices. Also,we can supply Software according to customers’ requirements!Of course , if you have some good ideas that you want us to develop or reproduced, please feel free to send us your product image or design artwork, we are also pleased to become your Original Equipment Manufacture.We promise you that the quality of faucet is first-class and selection is wide. Faucets for home and lab are all available.Our goods are both excellent in quality and reasonable in price.We are sincerely looking for your cooperation!

Company information:
Silverbyte Systems Ltd. is an exporter of Israel Other Computer & Information Technology Services products.    Our products have been sold well in North America South America Eastern Europe Southeast Asia Africa Oceania Mid East Eastern Asia Western Europe! Our company firmly insists on that product quality is the life source of an enterprise.    We are glad to invite you to be our value partner!Pls visit our website at for more details about our company.
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Silverbyte Systems Ltd.
Mr. David Boker
P. O. Box 490

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